仕事内容

・日本カスタマーチームのマネージメント全般
・SV業務
・社員教育、品質管理、シフト管理など
・数値目標、企画書作成など

Produce and analyze agents’ and teams’ performance reports
Ensure team members meet or exceed performance metrics and responsibilities.
Coach, mentor, motivate and evaluate the performance of the team.
Manage team’s work schedule, attendance and take appropriate actions when necessary.
Assist with counseling and discipline team members.
Responsible for identifying problems and utilizing resources to resolve issues.
Be a role model for your Customer Support Specialists
Handle difficult calls escalated to supervisory level.
Communicate all program updates to team.
Establish and maintain productive working relationships.
Take initiative to recognize and share key learning-s and best practices.

雇用形態

正社員

Full Time

応募資格

カスタマーサービスでのSV、コールセンター管理経験

Japanese Nationaly
At least 2 years of prior supervisory/team lead experience in a related environment (service / call center)
Proven experience and knowledge in effective hiring, training, coaching and people management practices
Experience in managing at least a group of 15 Agents
Strong leadership skills and ability to build an effective team
Excellent communication (spoken and written) skills in English

募集年齢

勤務地

kuala lumpur,Malaysia

年収・給与

6000～8000RM/Monthly ※賞与、昇給あり、年齢、ご経験を考慮し提示します

休日・休暇

シフト制、週休2日制、他

Flexible to accommodate shift work, this includes working on weekends, Must be able to do shift work

待遇・福利厚生

保険加入、ワークパミット申請、引っ越し費用、片道航空券（現地まで）、宿泊費（部屋を探すまでの期間）

Medical coverage/Work permit provided/for foreigners:moving costs,one-way airline ticket(to Local only),hotel charge(2 Weeks )

特徴

急成長を遂げているオンラインホテル予約のプラットフォームを世界規模で提供している企業です。世界中に多くの取り扱いホテルを持ち、38ヶ国語でサービスを提供しています
It is a company that provides global platform of online hotel reservation has experienced rapid growth. It has a handling many hotels around the world, and offers services in 38 languages.

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